With DWYL*, delivery is insured from start to finish.
Every work is carefully packaged by the artist, according to standardized packaging specifications set by DWYL*. The work is then entrusted to a specialized delivery carrier. A delivery time will be arranged between you and the carrier and the work will be delivered to the address indicated at the time of the order. The packaging and delivery costs for the work are currently paid for by DWYL*. The delivery costs will only be invoiced if the customer has expressly requested that the work be framed (due to extra weight), or if the delivery destination is not covered by our DWYL* shipping partner and the use of a different carrier, at non-preferential rates is required. If the work should arrive broken or damaged, DWYL* will pay for the return costs and manage any compensation between the artist and the buyer. If the work cannot be repaired or restored, the customer is immediately reimbursed.
DWYL* has a 14 day withdrawal period, starting on the day you receive the work.
If the work does not correspond to what you were expecting, you can send it back to the us. DWYL* takes care of the returns costs, so that you can buy without hesitation. Contact us for more information!
Whatever the medium, the work is sent to the buyer with a certificate of authenticity. Photographs are numbered and signed. Every customer can be given a copy of their certificate of authenticity by contacting firstname.lastname@example.org