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Returns*

Every piece is an original or made for you after you order, so all sales are final. Here is what we do if something goes wrong on the way.

All sales are final

Original paintings Final sale

One of a kind. Cannot be returned or exchanged.

Damaged in transit: insured — reported within 7 days
Signed prints & posters Final sale

Signed and numbered for your order. Cannot be returned or exchanged.

Damaged in transit: reported within 7 days
Apparel, hats & objects Final sale

Made for you after you order. No returns or exchanges, including for size.

Damaged, misprinted or wrong item: replacement

Not sure about a size, color or how a painting will look on your wall? Write to us before you order.

If something goes wrong

Damaged, misprinted, wrong item or lost? Tell us within 7 days.

Reports that come later, or without photos, may not be accepted.

  1. 01
    Write within 7 days

    Email us within 7 days of delivery (or, for a package that never came, within 7 days after its estimated delivery date). Include your order number.

  2. 02
    Send photos

    Photos of the item, the damage or misprint, the shipping label and the packaging — inside and out.

  3. 03
    Keep everything

    Keep the item and all the packaging until the case is closed. Carriers and insurers may ask to inspect them.

  4. 04
    We review it

    Every case is reviewed individually. For made-to-order items with a confirmed defect we send a replacement. For paintings and prints we file the insurance claim and agree the next step with you.

Details

Wrong size or changed my mind

We cannot accept returns or exchanges for size, fit, color preference or a change of mind. Please check the size guide and the product photos before ordering, or write to us — we are happy to help you choose.

Damaged, misprinted or wrong item

For made-to-order items (apparel, hats, phone cases, pillows and other objects): if the item arrives damaged, has a printing defect, or is not what you ordered, tell us within 7 days of delivery with photos. Once confirmed, we send a replacement at no cost. Small variations in color between screens and the printed product, and in print placement, are normal and are not defects.

A painting or print arrived damaged

Every original painting is insured in transit. Tell us within 7 days of delivery with photos and keep all the packaging. We will open the claim with the carrier and decide with you, case by case, what happens next. We cannot promise a particular outcome before the claim is reviewed.

My package is lost

If tracking has not moved for several days or the package has not arrived within 7 days after its estimated delivery date, write to us and we will open an investigation with the carrier. Once the carrier marks a package delivered to the address given at checkout, we are not responsible for it — please check with neighbors and the carrier first.

Cancelling an order

Write to us as soon as possible. Once an item has gone into production or has shipped, the order cannot be cancelled. If we cannot ship your order within the time shown on the Shipping page, we will tell you and you may cancel for a full refund.

Wrong or incomplete address

Please check your address at checkout. Packages returned because of an incorrect or incomplete address can be sent again at the customer's cost; we cannot replace or refund them.

This policy does not limit any rights you may have under the law of your country. · Questions? Contact us with your order number. · Last updated: September 30, 2026

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